Flooring & Window Coverings: Your Questions, Answered

Stay informed with our latest updates, guides and tips for your home décor, in response to the common queries about our products and services.

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Free Consultation

For our residential services, we begin with a free consultation and quote after you contact us.


 This quote and consultation is no obligation, but requires measurement of your space and the desired products. Depending on the customer and the job, we will order your materials for you.

Explore Showroom

Customers may also visit our showroom to see what they are interested in, and if those products work in their space.

Frequently Asked Questions


Does Kami Carpets do installation?
How long will it take for my product to arrive?

Ordered in material will be anywhere from a couple of days up to 6 weeks if being produced

What does the day of installation process look like?

Ensure the area to be completed is void of all furniture and fixtures (to the best of your ability) and temperatures are at living condition.

What information will help the sales team when I come into the store?

Estimated sizes, budget, photos of the area if possible

What is the buying process at Kami Carpets?

Browse our selection and meet our non commissioned sales staff

Pricing & Policies

Do you have financing solutions available?
Do you offer warranty?

Our products come with a 2 year manufacturer warranty, for work done by Kami Carpets we offer a 1 year labour warranty

Do you work with adjusters for insurance claims?

We work with the Restoration companies and the client

What is your store policy for purchases?

All orders require a 50% deposit and special ordered products are final sale

Flooring & Area Rugs

Can I install the flooring myself?
Do you remove old flooring?

Yes we do and dispose

How do I care for my flooring or carpet?
How do I determine the best flooring for my space?
How many square feet do I need for my flooring?
What do I do if I've damaged my flooring?
What do I do with my old carpet?

Kami Carpets will remove and dispose of the carpet for your installation

Why should I choose hardware over other types of flooring?

Still Have Questions?

Our friendly and knowledgeable staff are always ready to assist you. Feel free to reach out to us with your queries, and we'll do our best to provide the information you need.

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